Chic Soul Reviews

Products received were NOT as described. Neither the size of style is the same as pictured. Very disappointed. Quality comparable to a Dollar Store product. Beware!i sent an E-mail getting nowhere so i went on-line and reserach on this company and i found this help number which is seven six zero
two eight four ❤️❤️
three one three one i contacted the customer care service department was very helpful, and very efficient and provided me the return information refunded me straight away. Excellent service
are you for real ...... wth .... never ever AGAIN will i go through this company ????

The sizing of their items is completely inconsistent, so ordering is a total guess. Nothing fits according to a scale. I own a Chic Soul tank in a 1X and had to try a 3X in a light jacket because 2X was too small! The ‘quality’ doesn’t stand up to wash and wear. Most items look cheap in person. I have had a heck of a time asking for a refund, because they insist on granting gift cards for future purchases. I don’t want to buy anything else from this crappy company! Save your money (included extra shipping costs to return items) and shop elsewhere!

I have been buying clothes from Chic Soul for a LONG time until recently. I purchased a shirt for $35 and then two days later I saw an add for the same shirt on another resale site for $19.99
Since this happened I have been trying to find their clothes on other vender sites and almost always they are $15-$20 cheaper.
Yes, they cater to plus size. If you want to even call it catering. More like ripping off women who have a hard enough time finding clothes. They sell several brands and in the past I had tried to call to ask for the brand because partical brands fit me well and some were totally off - but who would have guessed..they don't give out brand info, and now I know why - they are upcharging so dang much that they don't want people to figure it out. They are USA based but buy clothes from venders all over.
Not to mention their clothes are horrible quality. I've got a few nice things from them, but almost everything else shrinks after one wash, pills super quicky, or is totally messed up with seams - and most of the time washing instructions aren't given.
Won't be supporting this small business anymore.

I’ve been shopping with Chic Soul for over a year. I’ve been very happy with the styles and prices. I don’t understand how anyone can knock the prices. The quality is very good and the prices are great.
I finally found a store I have so much fun picking items!

I'm so disappointed in my purchases! The return policy is terrible since they only give you a credit. In order to exchange or get a credit you have to pay to send the item(s) back. Then you order another item to just send it back and have to pay another $10 to ship it. Chic soul has come across my page for the last few years. Clothes always looked so cute!!! I was reluctant because of some of the reviews, but decided to give it a try. I was very disappointed with the items I purchased! Their clothes are not of good quality, the sizing is off and they are ridiculously overpriced!!!! Extremely disappointed!!!! The model wears or poses very well, but in reality, it does not look that way. False advertising for sure!!

I love the clothes I have received from Chic Soul. I have several pieces I have purchased, and I have had no problems. Yes, I do agree they are a little pricey, but, the price is listed, if you think its to high, don't buy it.

The quality of their clothes ALL MADE IN CHINA is the worst I have ever encountered. Their clothes are illegally sold because there are no tags indicating where it was made the fabric or care instructions. I wash my dresses shirts in woolite and cold water and air dry. I always wash my clothes before I wear them. All 4 dresses shrunk! They now are the size of a shirt. Chic soul will not refund or exchange PERIOD, I was told it’s my fault for washing them wrong. When o pointed out no care instructions were sent they told me too bad it’s my responsibility to log on and look them up. So I did look up the care instructions. They were identical to what I did except the care instructions indicated you could dry on low which I didn’t do. Soul Chic ignored my emails and messages. BE WARNED!!

BEWARE CANADIANS!!!!!!!
I purchased several items through their website online retail shopping. Well did I receive a surprise when I received from FED-EX CANADA an Bill Payment for various import charges and fees associated with my purchases. One invoice from FED-EX CANADA dated OCTOBER 15, 2020 in the amount of $55.38, which I paid immediately.
I contacted CHIC SOUL providing all the information necessary, but that wasn't good enough they wanted me to scan the invoice, upload a copy to their attention. I wasn't able to do that, as I had a number of medical issues that required my attention.
On December 30, 2020 would you believe I received a 2nd bill payment notice from FED-EX CANADA regarding another order that I received from CHIC SOUL of a purchase on August 20, 2020. The amount of the fees, import charges, etc. etc. totaled $65.17 which I paid to FED-EX CANADA on December 30, 2020 the same day I received the invoice from FED-EX CANADA.
CHIC SOUL doesn't tell Canadians that there are hidden fees involved when they use an outside courier or add these extra import fees when you check out the items in your cart. No, we have to receive notifications from the various couriers by snail mail months following our purchases.
Sad on top of the USA high exchange rate and now these added import fees etc. are added on at a later date. So I paid between (2) invoices from FED-EX CANADA a total of $ 120.55. This is robbery and I should be refunded accordingly.
SO PLEASE BE AWARE ALL CANADIANS ORDERING FROM THIS COMPANY. BEAWARE OF THE ADDITIONAL SHIPPING CHARGES DOWN THE ROAD long after you have made the purchases.

The clothes are expensive and look like they were made in a sweat shop. I put a review on their page stating this exact review and they deleted it. This company is a scam! The clothes look amazing and chic online but garbage in person. Please save your money and shop somewhere else!

I have ordered several times from Chic Soul. Their clothes are super cute and good quality. Some items are a bit pricey, but they offer frequent discounts and sales...you just have to be on the lookout. I find that their clothes run one size smaller than I normally wear. Returns are not easy. Buyer beware...you can only return an item for store credit, no refunds! And, they do not offer exchanges...you have to return an item (paying to ship) and then reorder (once again, paying for shipping). I used a discount code to order a sweater that was too big. I returned it, and sent a couple of emails to inquire about reusing the discount code to repurchase (in time for a trip). But, I never got a response.

Received as a gift and were too large. Tried to return. Rep was rude. Wanted to return and get $ back on card it was purchased on. They showes me where in microscopic letters they onlynreturn in store credits. NEVER ORDER FROM HERE.

Relatively happy with items purchases. Disgusted by the 135.14 bill for duty, fees, pst, etc. I would be advised as a Canadian, think twice about ordering from this Company. My clothing purchases were around 200. I feel ripped off.